How to Troubleshoot Kaspersky Antivirus Update Problems

It’s necessary for your antivirus software to keep regularly updated to provide a real-time protection to your computer if you’re using. You can turn on the auto-protect feature, or perform a manual update for your antivirus program. However, if you face any difficulties when updating your Kaspersky antivirus program or the process, then solve the problems instantly to make a successful update. In that case, you can also consult the Kaspersky customer service experts for the troubleshooting workarounds. Otherwise, you can also follow the guidance below to resolve update issues instantly.

Solution 1 – Check the computer time and date settings

Ensure that the time and date settings on your computer are set up correctly. If the date is incorrect, you can try the following steps to set it correctly.

1. Click the ‘Clock’ icon on the taskbar in the lower right side of the desktop.
2. Click the link labeled as the ‘Change date and time settings’ in the pop-up window that appears.
3. In the subsequent screen, click the button of ‘Change date and time,’ and then set the right date and click ‘OK’ to apply changes. Then, you can try updating your antivirus program.

Solution 2 - Check the network connectivity

Before going to the Kaspersky Lab’s official site, make sure that the Internet connection is available and active.  If you can’t access the Internet, restart the networking device and consult the ISP for details to establish a connection. You can also change the browser settings if it’s having any issues. Clearing the cache and cookies, you’re even able to access the Internet on your browser. Also, ensure that the Kaspersky Lab server is available from where you’re downloading the updates. If there’s an issue, then fix it. Otherwise, try to update the antivirus program again.

Solution 3 - Remove the Firewall

A firewall protects your computer and keeps monitoring when you’re transferring data over the Internet or within the local network. It can block and allow data transfer over the web. If you’re running a third-party Firewall, it may prevent you from updating Kaspersky. To fix the problems, remove the firewall. Here’s how to do:

1. Click the Start, then ‘Control Panel’ option, and then click the ‘Uninstall a program’ icon.
2. Click the firewall that you wish to remove from the currently installed programs list, and then click the ‘Remove’ button.
3. When you’re prompted, click the ‘Yes’ button to confirm the removal. Later on, you can retry to update the Kaspersky antivirus.

Solution 4 – Uninstall third-party antivirus software

If you’re running more than two antivirus programs on your PC, you may face various difficulties. So, check that you have no antivirus installed on your PC. If you have a program that isn’t compatible with Kaspersky, uninstall it manually.  You can follow the same process as given in the above step to remove the software.

Solution 5 – Check for malware 

If the problem continues, you should ensure that your PC is not infected with viruses or malware.  To discover the virus infection, do the following.

1. Use the Kaspersky Virus Removal Tool to scan your PC for malware.
2. You can also create a Rescue Disk and then use it to scan your computer to find out viruses. For the directions, check the Kaspersky’s user manual.

Solution 6 - Reinstall the Kaspersky Anti-Virus 2015

If you have tried everything but the update problem still exists, you can reinstall the program. Before installing the latest copy, you first have to uninstall the currently installed program from your PC. After that, you can download the Kaspersky Antivirus installer from its official site and install it on your computer by following the guidance given in the installation wizard. After making a successful installation, you have to reinstall your PC and update the Kaspersky database.

Other Solutions

If the steps as given above didn’t work to fix the Kaspersky antivirus update issue, you could consult the Kaspersky customer support to get your problems resolved instantly. You can also ask the suggestion from technical experts of Kaspersky if you need the information on how to select the best antivirus for your PC.